FAQ's
Answers to common questions about our LED video displays, ordering, installation, and support.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
Where do orders ship from?
All orders ship from our warehouse in Las Vegas, Nevada.
How long does shipping take?
Shipping times vary depending on the product and destination. Most in stock items ship within a few business days, with transit time determined by the carrier and delivery location.
Do you ship freight for large LED displays?
Yes. Many of our LED video displays require freight shipping due to size and weight. Freight deliveries may require a commercial address or loading dock.
What is your return policy?
Returns are accepted on eligible products within the approved return window. Shipping costs are non refundable, and return shipping is the responsibility of the customer. Returned items must be unused and in original packaging.
Orders
Below are some of are common questions about orders.
How do I place an order?
Orders can be placed directly through our website. Select your product, choose any available options, and complete checkout. For large projects or custom configurations, you may contact our sales team before ordering.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an email confirmation with your order details and receipt.
Can I change or cancel my order after placing it?
Order changes or cancellations may be possible if the order has not yet been processed or shipped. Contact us as soon as possible after placing your order to request changes.
Do you offer quotes for bulk or commercial orders?
Yes. We provide custom quotes for bulk purchases, large installations, and commercial projects. Contact our team with your requirements for pricing and availability.
Products
Below are some common questions about our products.
Are your LED displays suitable for indoor and outdoor use?
We offer both indoor and outdoor LED video displays. Each product page lists the intended environment, specifications, and recommended use.
Do your products come fully assembled?
Some products ship fully assembled, while others require light assembly. Assembly requirements and included components are listed on each product page.
What kind of warranty do your LED displays include?
Our LED displays include a manufacturer warranty that varies by product. Warranty details are provided on the product page or available upon request.